BOOKING CHANGES & REFUNDS
Cancellation and refund information
Parking is a time-specific service, so refund eligibility depends on the booking conditions, the parking vendor and how much notice is provided. Please contact us as early as possible if your plans change.
Changing a booking
- Quote your booking reference whenever requesting a change.
- Date, time, vehicle or flight amendments are subject to availability and may change the price.
- Requests made close to the booked drop-off time may not be possible to complete.
- Additional parking, airport levy or operator charges may apply where a stay is extended.
Cancellations
- Use Manage Booking or contact customer support to request cancellation.
- Flexible bookings may qualify for a refund when the required notice is provided.
- Non-flexible, promotional or late-cancellation bookings may be non-refundable when this was disclosed in the booking terms.
- No-show bookings and unused parking time are normally non-refundable.
Refunds
- Approved refunds are returned to the original payment method where the payment provider supports this.
- Booking fees, SMS confirmation or cancellation-cover charges may be non-refundable where the booking terms state this.
- Bank and payment-provider processing times can vary after a refund is authorised.
- Any administration charge must be the amount disclosed in the booking terms applicable to your reservation.
Need help?
Email booking@easycarpark.co.uk with your booking reference and the reason for the request.
The final cancellation/refund rules shown to customers should match the operator agreements and booking options you actually sell.